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Shop Refund Policy

How do I return my product?

Please read carefully through the Returns Policy below. Once you’re satisfied that the item you wish to return meets all the criteria below then please contact the branch closest to you to complete the process.

You will receive confirmation of the return request during the next business day, and will receive emails from us detailing further procedures. If after 2 working days (Working Days are Mondays to Fridays, excluding Public Holidays) you have not received any response from us, please email support@manuelcorp.com or call 021 813 9973 and quote your Returns Reference Number that will be provided when you contacted the returns department.

Please note: All returns have to go through the Returns Department. Submitting a Return Request does not mean that the Return will automatically be authorised.

What is the Manuel Corp Return Policy?

Products may be returned on receipt only when defective, damaged or if the product supplied is not the same product as what was ordered. If the product is defective in any way this must be reported within 7 days of the product’s shipping date. If the item is not the same as what was ordered this must be immediately reported, within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.

If your item has been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you post it back to us or ask you to return the item to our current warehouse location, dependent on your original order’s shipping method. Should you need to post the item to us please only send it to our postal address (available under Contact and Address Details – click here) and you will be credited or refunded for the postage costs incurred, up to a maximum of the current Manuel Corp Postal Delivery rate.

If you are returning an item via courier or post office please package it carefully so that it does not become damaged en route. If an item reaches Manuel Corp in a damaged condition, Manuel Corp reserves the right to reject the return and have the item sent back after the appropriate handling and shipping fees are paid by the customer. Please include the Returns Request Number and a copy of your original invoice with any return.

DVDs, Blu-ray Discs and Software only

  • If Manuel Corp has supplied the incorrect product or the product is defective, Manuel Corp will exchange it for the correct item(s).
    • Note: If the product is a multiple disc item (such as a DVD Box set) then the entire product, including all discs and packaging, needs to be returned if the return has been authorised for it.
    • Note: The image of the item not being the same as the item received does not constitute grounds for return, if the item has been opened and/or installed. Images are for illustrative purposes only, and manufacturers and publishers are constantly changing the design of their products, and as such the appearance of the product is subject to change without notice
  • If a customer is not satisfied with their choice of product, it may be returned for a refund if it is in the original condition (DVDs and Software must be sealed, Electronics items not installed or opened). The customer will then be liable for a delivery charge and an additional handling fee of 10% of the value of the product. The delivery and handling charge will be quoted by Manuel Corp and will be deducted from the refunded amount.
  • DVD’s and Computer software cannot be returned for a refund once they have been opened and will only be replaced (if defective) for the same product.
  • All the original packaging and inserted material must be included with any returned item(s).
  • If after testing the item is determined to be in working condition a handling fee of 10%, as well as the shipping costs to and from Manuel Corp, will need to be paid before the item is returned. In instances where the item works on our test machines the item will be regarded as not being defective.
  • Damaged items must be immediately reported. Scratches on the surface of discs will not be accepted as valid reasons for return unless immediately reported after delivery.
    • Note: slight scratches on the surface of a disc, that do not affect playback of the disc will not necessary constitute grounds for returns
  • In instances where only the cases of the above products are damaged, a replacement case may be requested from Manuel Corp and it will be included with a subsequent order.

Electronics

  • If Manuel Corp has supplied the incorrect product or the product is defective, Manuel Corp will exchange it for the correct item(s). Manuel Corp will cover the delivery charges and arrange for the collection and delivery of the item(s).
    • Note: the image of the item not being the same as the item received does not constitute grounds for return. Images are for illustrative purposes only, and manufacturers and publishers are constantly changing the design of their products, and as such the appearance of the product is subject to change without notice
    • Note: the entire product, including all discs and packaging, needs to be returned if the return has been authorised for it.
  • If a customer is not satisfied with their choice of product, it may be returned for a refund, within 7 Days of shipment date, if it is in original condition (not opened or installed). The customer will then be liable for a delivery charge (which will be quoted – it will not necessary be the standard delivery charge, and will depend on your location and the nature of the product) and an additional handling fee of 10% of the value of the product. The delivery and handling charge will be quoted by Manuel Corp and will be deducted from the refunded amount.
  • Certain Electronics goods may not be returnable unless defective. Please contact support@manuelcorp.com to confirm whether an item is exchangeable or not
  • Manuel Corp will adhere to the warranty periods and conditions of Electronic products. These products usually have a warranty of one year, but some products have a shorter warranty period. Warranty periods and conditions will be given to a customer on request.
    • Note that physical damage inflicted by the customer is not covered by warranties or guarantees and any such damage invalidates the warranty. Determination of what constitutes physical damage is done by the supplier of the item.
  • Electronic goods can be returned for testing during the warranty period. If however it is found not to be faulty or the item was physically damaged by the customer, or the defect is not covered by the warranty conditions, the shipping fee to and from the customer, and a handling fee of 10% of the product’s price will be levied. Our suppliers will be the sole judge of what constitutes physical damage by the customer and if the defect is covered by the warranty conditions.
  • Manuel Corp will not be liable for incompatibilities in computer hardware. Once items have been opened or installed they can only be returned if defective.
  • When an Electronics item can be returned, it must be returned with all their original packaging and accessories. This includes, but is not limited to, cables, discs and manuals. In addition all the supplier’s barcode stickers and serial number stickers must still be attached to the product, and must not have been removed. Even accidental removal and re-attachment of the barcode sticker will void the warranty in most cases, as it will no longer be possible to verify exactly when that individual item was purchased.
  • When an item is found to be defective it may be repaired, or the item alone (and not the packaging) may be replaced, or the entire package may be replaced. This is at the discretion of Manuel Corp and its suppliers, and the sole obligation of Manuel Corp and its suppliers is to provide a working item in good condition. If an exact replacement is not available a suitable alternative may be offered or the item will be credited.

Special Notes

  • LCD Monitors generally have a limited warranty regarding stuck or dead pixels. Each manufacturer has their own standards of how many such pixels, or where they are located, do constitute a warranty defect, but in most cases at least two dead pixels are the threshold before a monitor will be exchanged. Please visit the manufactures websites to view their conditions, or contact us at support@manuelcorp.com
  • Please note that the product specifications are as supplied by our suppliers and the manufactures. The specifications are supplied for information purposes only and are subject to change without notice. Whilst every effort is made to ensure that the information is completely accurate, Manuel Corp will not be responsible in the event of a specification provided not be correct, nor will this constitute grounds for return once a product has been opened or installed. Should you encounter any specifications on our website that you believe to be incorrect, or inaccurate, please contact support@manuelcorp.com immediately.
  • Manuel Corp is not responsible for the data on any storage devices. Should a storage device malfunction within the warranty period Manuel Corp will replace the device in accordance with the policies outlined above. Only the physical unit itself will be replaced with a working model should it be defective.

Printer Cartridges

  • Manuel Corp is not responsible for ensuring the compatibility of your printer with the cartridge you select. Should you wish to return an incorrectly ordered cartridge then the entire box must still be sealed. A handling fee of 10% as well as extra shipping charges will apply in the event of the customer having ordered the incorrect cartridge. Should Manuel Corp have supplied the incorrect cartridge, then the item will be exchanged, provided it hasn’t been opened, free of charge.

Brand Specific Return Procedures

Should the brand of your product not be listed with a special policy, then the above should be used.

EPSON PRINTER (Sold as part of a bundle)

  • Client returns product to Retail store where purchased
  • Retail store logs a call with Pinteq helpdesk
  • Pinteq Repair Centre
  • 011 265 3366
  • Pinteq Repair Centre
  • Skynet to Pick-up faulty unit and deliver to PartServe for repair
  • Weekly Report to be send to Retail Store for follow-up
  • When repaired – Sky net to pick-up from PartServe and deliver to end user.

EPSON PRINTER (Sold individually)

  • Carry In directly to PartServe
  • PartServe Call Center
  • 011 262 0060

LEXMARK

  • End user contacts Lexmark Call Centre for Support
  • Technical Support – Inkjet
  • 086 026 5687
  • Technical Support – Laser & Matrix
  • 086 052 7377
  • General Information
  • 086 059 6275
  • Contact Emails:
  • info@lexmark.co.za
  • Lexmark will repair / replace
  • NOTE: 1st year Lexmark sort problem onsite and 2nd year client will carry item to closest service centre/supplier

CANON (Sold as part of a bundle)

  • Client returns product to Retail store where purchased
  • Retail store logs a call with Pinteq helpdesk
  • Pinteq Repair Centre
  • 011 265 3366
  • Pinteq Repair Centre
  • support@manuelcorp.com
  • Skynet to Pick-up faulty unit and deliver to PartServe for repair
  • Weekly Report to be send to Retail Store for follow-up
  • When repaired – Sky net to pick-up from PartServe and deliver to end user.

CANON (Sold individually)

  • All Canon products have a 1 year carry in warranty
  • DOA constitutes the product not working at all from first use
  • Any other faults need to be logged with warranty centre that will advise if it is a repair or credit/swop out
  • Warranty repairs to be taken directly to respective warranty centres
  • CameraTek
  • Photographic Equipment
  • 011 251 2400
  • Partserve
  • Office Equipment,Selphy Printers and Projectors
  • 0800 00 55 22

LENOVO

  • Return the machine, complete with original packaging, cables, manuals, and proof of purchase (invoice) to one of the following Warranty Service Partners for evaluation within 7 days of purchase:
    • Pinteq Repair Centre
    • IBM Repair Centre (For Thinkpad)
    • PartServe (For Ideapad).
  • Manuel Corp, should they deem it necessary, will attempt to diagnose and resolve the described fault on the unit. If the unit can be resolved with the use of no parts or a Customer Replaceable Part (CRU) the machine will be repaired and returned to the customer.
  • Should the resolution require an invasive repair and the customer is willing to wait for a replacement machine then a Request for DOA claim would be submitted. If the customer is not prepared to wait for a replacement then the machine would be repaired.
  • Pinteq Repair Centre
  • 011 265 3366
  • Pinteq Repair Centre
  • support@manuelcorp.com
  • IBM Repair Centre
  • 0800 110 756
  • PartServe Repair Centre
  • 011 201 7720

HP (Repairs)

  • All units to LetMeRepair (LMR)
  • LetMeRepair Call Centre
  • 0861 111 038
  • LetMeRepair Website
  • Retail – Courier process only if HP Reference number supplied
  • If warranty Attachment sold – HP to Repair

HP (DOA)

  • Customers deal direct with HP support centre
  • HP support centre
  • 0860 001 030
  • Customer will be issued with a DOA confirmation letter via email, fax or direct
  • Customers calls LMR to pick a DOA item from his premises to LMR (HP authorised Repair Centre)
  • LetMeRepair Call Centre
  • 0861 111 038
  • LetMeRepair Website
  • LMR will test the unit [with all accessories] and if the unit is found fault, DOA approval from will be issued to the customer (Includes End-users / Resellers)
  • After the approval Form is issued to a Customers must bring, the customer must contact or submit the form along with the Manuel Corp proof of purchase (Tax Invoice)
  • Manuel Corp helpdesk agent or front counter send DOA confirmation letter and POP to Clarissa Schoeman to claim replacement via HP web tool
  • If stock available at Manuel Corp, the unit get swapped immediately over the counter
  • If no stock available, the unit can be swapped with alternative or the customer will receive full credit without handling fee as long as the unit is complete.

DELL (Repairs)

  • Customer calls Dell Support
  • Dell Support Centre
  • 011 709-7710
  • If warranty attachment sold – Pinteq to repair
  • Call logged unit picked up, repaired and delivered

DELL (DOA)

  • Customer calls Dell Support
  • Dell Support Centre
  • 011 709-7710
  • Dell will issue the customers with a DOA reference number
  • Customers will take the physical unit into Manuel Corp with the Dell reference number along with the Manuel Corp proof of purchase (Tax Invoice)
  • Manuel Corp will re-confirm the reference number received from the customer direct with Dell to see if the reference is for DOA or repair. Dell must confirm DOA with Manuel Corp via email.
  • Dell DOA period is only limited to 7 working days from the date of purchase.
  • Once the unit is confirmed DOA by Dell, the unit will be swopped out by Manuel Corp provided there is stock available
  • Should Manuel Corp not have stock for available for a swop, the client can ask dell to send the replacement unit directly to him and arrange collection of the faulty unit from him as well.
  • If Dell is out of stock, Manuel Corp will receive full credit from Dell.
  • Dell collects the DOA’s direct from Manuel Corp after replacement is complete(Manuel Corp doesn’t deliver to Dell)

TEK

  • Customer calls Pinteq for pickup and repair return
  • Pinteq Repair Centre
  • 011 265 3366
  • Pinteq Repair Centre
  • support@manuelcorp.com
  • PC cell will repair TEK item with buffer stock available, if fault not resolved client unit will be swopped and non-conforming unit will be shipped back to TEK Europe
  • If sold to Channel and Corporate carry in item unless if onsite warranty attachment sold (collect and repair return)

SONY

  • Sony Consumer Goods (Excluding VAIO notebooks & Sony business projectors) carries a 1 year carry-in warranty. Products must be booked into the nearest Mastercare or Maxicare repair centre for repair to be conducted. Sony VAIO notebooks units come with 1 year on-site warranty (Please note within a 50km radius from Manuel Corp Branches only). Should the unit fall out of this radius it must be returned to Pinteq for the repair process to be conducted. Sony business projectors carry a 3-year carry-in warranty and must be submitted to any Pinteq branch for repair to be conducted under the warranty period. In terms of Sony DOA policy units that are deemed faulty or that has failed within 14 calendar days from the consumer making the purchase can be returned for an exchange. Consumer receipt is required as proof before any stock can be authorised for return. Government – collect from site under warranty
  • Sony Service Desk
  • 011 690 3555

SAMSUNG AND LG

  • Retail- Courier process for repair. [item is booked with repair centre]
  • Government – collect from site under warranty
  • Channel and Corporate check warranty attachment if sold carry in
  • Samsung Service Desk
  • 086 072 6786
  • LG Service Desk
  • 011 571 6700

FUJITSU

  • Fujitsu Call Center
  • 0860 934 357 or 011 233 5860

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